Free shipping to anywhere in the contiguous United States (excluding AK & HI).
Free return within 30-days of receiving the order, and no restocking fee (excluding AK & HI)
Currently we only ship to addresses in the United States. We cannot ship to PO Boxes or APO Boxes.
What do you charge for shipping?
Shipping is FREE on most orders to any address in the contiguous USA.
How do I track my order?
Our orders are shipped via FedEx. We will provide you with a tracking number so that you may monitor the location and progress of your order. If you have any questions related to the tracking of your order, please call our Customer Service Department at +1(604)559-5511 between 9:00 a.m. and 6:00 p.m. Eastern time, Monday through Friday or send an e-mail to: firstname.lastname@example.org.
How long will it take to receive my order?
Most items will be dispatched within 1-3 days, with an expected delivery of 3-5 days.
How do I properly receive an oversized rug?
Prior to delivering your item, the carrier will contact you to schedule a convenient delivery appointment. Please be advised that the driver is only required to deliver the item "curbside" at the end of your driveway. Some drivers are willing to do more, but to be safe, if you require assistance to get the rug inside your home, please arrange for it prior to the arrival of the item. Please carefully inspect your order upon delivery to insure the merchandise is not damaged. If you encounter a problem, please do one of the following: FOR VISIBLE DAMAGE: If the packaging show visible signs of damage, open the item immediately to check the contents, and ask the driver to inspect the contents with you. Then write a precise description of the damage on both your copy and the freight carrier’s copy of the delivery receipt. If you feel like this merchandise is damaged beyond repair then the merchandise should be REFUSED. If you feel like this merchandise is acceptable with the noted damages you should accept the merchandise and determine if this merchandise can be retained with an allowance. FOR CONCEALED LOSS OR DAMAGE - NO VISIBLE DAMAGE TO THE PACKAGING: As soon as possible after delivery, unpack and inspect your shipment.